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What are the benefits of Xifax Internet Fax vs. conventional fax methods?
Conventional fax methods only employ traditional PBX lines. With Xifax Internet Fax, traffic is routed from a secure Internet connection to Xifax's Virtual Private Network (VPN) before terminating at a customer's fax machine. This is much more time- and cost-efficient, as well as convenient. Users can send and receive documents directly from a laptop or the desktop without having to manually print out and fax the document from the machine's physical location. With Xifax Internet Fax, customers no longer need to purchase and maintain hardware, software, PBX ports, phone lines, and supplies for conventional fax machines or fax servers. Xifax offers users the convenience of sending faxes as easily as they send email.  
Is Xifax Internet Fax Service HIPAA compliant?
Yes, Xifax Internet Fax Service is HIPAA (Health Insurance Portability and Accountability Act) compliant. By deploying Xifax fax service, your organization can dramatically increase operational efficiency and improve the vital exchange of information.
Will my documents remain confidential?
Emails are destroyed as soon as confirmations are successfully delivered. Documents are internally encrypted and cannot be viewed by Xifax personnel. Also, document delivery is protected using Virtual Private Network (VPN) technology. Therefore it is private and secure.
How secure is the Xifax network?
The Xifax network is protected through firewalls on packet and application levels. Documents within the Xifax network are protected with a symmetric cipher for privacy and confidentiality. Transmissions over the public Internet to our remote location is protected using VPN technology based on IPSEC, the recognized standard for VPN technology. Upload/download of documents are protected using TLS for email or SSL when using HTTP. As a result, the complete transmission is much more secured than PSTN (Public Switched Telephone Network) security.
What type of security does Xifax employ to protect services?
Xifax provides both firewall and virus protection. The Xifax network is protected through firewalls on packet and application levels. Ingoing and outgoing traffic is vigilantly monitored by an intrusion detection system. Xifax restricts access to critical systems (NOC). Customer documents within the Xifax network are encrypted with a symmetric cipher (3DES) for privacy and confidentiality. Upload/download of documents is protected using TLS for email or SSL when using HTTP. Transmissions over the public Internet to our remote location are protected using VPN technology (IPSEC).
How reliable is Xifax’s service?
The Xifax network has an uptime record of 99.9%, ensuring complete and reliable service.
Where can I find pricing information?
For Fax-It-Now, Xifax Pro and XifaxPro Plus pricing. Please visit   http://www.xifax.com/purchase.html
How much is the start up fee when I sign up?
The start up fee is $0.00 (FREE).
Are inbound faxes free?
Each month, you are allowed to received 100 pages worth of fax calls to your assigned fax number. If your account exceeds the 100 pages then your credit balance will be used to pay for received faxes. To buy more credit please visit http://www.xifax.com/purchase.html
Do you offer free trial?
Yes, and within the first month we offer a money back guarantee based on the first monthly service charge excluding the startup fee.
Can we charge your credit card?
Yes, we can charge your credit card through our billing provider, www.2checkout.com.
How long does it take to get up and running after you receive my payment?
Your account will be established typically within one hour of us receiving notification of your payment. We will send you an email with instructions. If you do not hear from us within one hour please contact us http://www.xifax.com/contact.php, through email in support@xifax.com or on our 24x7 live chat support.  
Is it safe to use my card to pay online for Xifax Internet Fax Services?
Yes, our billing provider, www.2checkout.com is a well known and trusted organization that uses a secure transaction process. Xifax never has access to any of your card details.
Is it possible to keep my dedicated number with Xifax Internet Fax Service?
Yes. Please contact us to request an estimate of the time and cost. We can typically provide an estimate within  one to two business days. Typically it can then take 5 business days to transfer your existing number, but this is dependent on third party telecommunications operators.
What document formats are supported?
Xifax supports a series of formats such as MS Word documents, HTML, PDF, XLS, PPT, IPG, GIF, EMP and others.
How can I view fax documents?
You can view the document immediately by simply double-clicking on the TIFF/PDF file, which will then open directly in your browser window. The document can also be saved, if desired.
How do I open attachments?
The fax attachment is opened in the same way as any other email attachment your receive. If you cannot see the attachment within your email just save the attachment then open the attachment to view it.
Can I view a forwarded fax message with a TIFF attachment?
A received fax can be forwarded just like any other email you receive.
What is the maximum number of pages a user can receive?
The maximum number of pages a user can receive is 255 pages. Even though this page limit is very generous some users have trouble receiving large documents because their email inbox could be full.
How can I view my fax which is upside down or sideways?
Your document viewer will typically enable you to rotate an image.
How do I open the attached file to view a multi-page fax?
If you receive a tiff file format attachment, use your imaging software to view all the pages.
What should I do if I receive a misdirected fax?
Xifax does not analyze the content of any fax, therefore is unable to advise the sender of the error. If the caller ID is available in the subject of the email, you may contact and advise the sender that their fax transmission has been misdirected.
Can I retrieve copies of my deleted faxes?
Xifax may be able to resend your received faxes for up to 72 hours. If you cannot locate or have deleted some of your received faxes, you may request copies by emailing the Xifax Support Team. You can also ask assistance on our live chat. Online 24x7x365.
How do I change my email address?
Faxes can be delivered to up to three separate email addresses simultaneously. If your email addresses change, Xifax will send faxes to both addresses until the changeover is complete. Simply contact the Xifax Support Team.
Can I broadcast a fax to multiple recipients?
Yes, there are different ways to broadcast faxes. Faxes can be sent to an email list using your Outlook address book, or by using mail merge to send customized faxes to multiple recipients.  To fax using your address book, you can add fax addresses to the "Recipients List" and your email address book just like a regular email. Be sure to separate fax recipients with a semicolon.  
What do I do if I receive a misdirected fax?
Xifax does not analyze the content of any fax, and therefore cannot advise the sender of the error. If the caller ID is available in the subject of the email, you may contact and advise the sender that their fax transmission has been misdirected.
Can there be more than one email recipient to one fax number?
Yes, faxes can even be sent to an email list.
What email address do I use to send a fax?
Send to fax number@xifax.net be sure to use the country code without any + or leading zeros. Do not add any spaces in any part of the number. Also note the address is xifax.net NOT xifax.com
Why is my message getting returned when I address it from my Outlook Address Book?
In most cases when users input a contact into their Address Book they forget to add the “1” before the area code for a U.S. number. Please check to ensure this was done.
Can I send messages to both fax and email addresses in the same message?
Yes, with Xifax’s email to fax service you can combine both fax number and email delivery types in the same message.  A user would simply address them just as you would multiple email addresses in the “To:” field of the message.   Example:   To: 15551234567@xifax.net; John.doe@xifax.com  
How can I cancel or stop a fax?
Unfortunately, the fax transmission is almost instantaneous, and by the time a person decides to cancel, faxes have usually already sent.
How do I enter information in the cover page Subject Line?
As you would a regular email - any information that is typed in the “Subject” line of the email will be placed in the “Subject” line of the fax cover page.  
How many characters can I type in the fax cover page Subject field?
Xifax supports 255 characters in the Subject Field.
What text can I enter in the body of the cover page?
Only text will print on a cover page. Logos and images in the body of the email will not be printed on the cover page.
How much information can I enter on the cover page?
The cover page is meant for a memo style message. A user can place as much information in the body of the email as needed, however, it may run to the following page.    NOTE: The cover page will count as page one and all attachments will start with page two. If the information on the cover page exceeds the space limit, the message continues on to the second page. This is actually a continuation of the cover page and will not have a page number printed. Any attachments will begin the page count with page 2.
Why doesn’t my second page have a page number?
The cover page will count as page one and all attachments will start with page two. If the information on the cover page exceeds the space limit, the message continues on to the second page. This is actually a continuation of the cover page and will not have a page number printed. Any attachments will begin the page count with page 2.
Why does my cover page print a box or code where my logo should be?
Only text will print on a cover page. Logos and images in the body of the email will not be printed on the cover page and will show up as a box or code.
What fonts are supported on the cover page?
The cover page supports text only and is printed in designated font style. Any image or logo will not be available and will most likely be replaced with code.
Are HTML links and email addresses printable on the cover page?
Yes, the link appears just as it would on a printed page; however it is only text form and is not active.
Can I have a unique or custom cover page?
Individual custom cover pages are supported; however, if your department or office would like to request a custom cover page, please have your management request one through the Xifax Support Team.
What if I want to suppress the cover page?
If a user does not want a cover page, simply leave the body of the email blank. However, if the user has programmed his/her email client with an automatic signature, this will always activate a cover page even if the user does not enter any additional information in the body of the email.
Can I turn off or disable my cover page indefinitely?
Please send an email to support@xifax.com from your email address to request cover pages to be disabled.
Can I use my own cover page?
Yes, you can use a cover page attachment if desired. Just make sure that there is NO text (including automatic signatures) in the body of the email and attach your cover page as the first attachment.
Why was a cover page sent when I didn’t enter a message in the body of the email?
A cover page is generated when there is any text whatsoever in the body of the email, including a space or a period. Even if the user did not enter anything, an automatic signature can activate the cover page. 
What formats are supported for email to fax attachments?
Xifax supports most document formats including MS Word, MS Excel, MS PowerPoint, Adobe Acrobat PDF, Plain Text, RTF, TIFF (Groups 3 and 4), Adobe Postscript (Apple Laser Writer Plus), HTML, ASCII Files, PCL5, VSD, BMP, GIF, JPG, PNG, PCX, DCX, and compressed documents/attachments (Win Zip). You will be notified via email if one of your attachments is not supported.
What fonts are supported?
The same fonts that are supported for your email client are supported when your fax. You can send any message you can email. Xifax accepts plain text messages as well as over 80 attachment types. Most of the most commonly used fonts are supported, however if a font is not available, the closest style font will be selected.
Why was my Word or Excel document sent back as “not-supported”?
Although a document file type might be supported, fax to email attachments cannot have the following:    1.  Email attachments cannot be password protected.    2.  Email attachments cannot have embedded macros.   3.  Email attachments cannot be processed if it is corrupted nor has a virus.  
How can I send unsupported formats?
Xifax supports most document formats including MS Word, MS Excel, MS PowerPoint, Adobe Acrobat PDF, Plain Text, RTF, TIFF (Groups 3 and 4), Adobe Postscript (Apple Laser Writer Plus), HTML, ASCII Files, PCL5, VSD, BMP, GIF, JPG, PNG, PCX, DCX, and compressed documents/attachments (Win Zip). In order to fax your document, it must be converted to any of the listed documents above.
Where are confirmations sent?
Delivery confirmations are sent back to the sender’s email inbox unless otherwise requested to be delivered to an alternate email address.
How do I receive fax delivery confirmations?
Xifax sends an email report confirming the delivery status of each fax sent.
What confirmation options are available?
A user may select to receive one of the following 4 options: successful only, non-successful only, no confirmation at all or both successful and non-successful.    
Can I direct my confirmations to an alternate email address?
Yes, this is possible, please contact us to request this option.
How long does it take to receive a confirmation?
Successful deliveries are sent immediately after Xifax receives the transmission confirmation from the receiving fax machine. The standard retry schedule allows for a fax to be attempted six times with 5-minute intervals, meaning a user could wait up to 35 minutes to receive a non-delivery confirmation. Also, note that international transmissions and documents with many pages or graphics take longer to process than an average-sized business fax.
Why did it take so long to receive a successful delivery confirmation?
The standard retry schedule allows for a fax to be attempted six times with 5-minute intervals for busy signals. This means that a user could wait up to 35 minutes to receive a non-delivery confirmation. International calls and documents with many pages or graphics do take longer to process than an average-sized business fax. Should you require immediate information about the status of a fax, you may contact support at support@xifax.com.
How do I resend an unsuccessful fax?
If a user is confident that the number is correct then the user can resend the fax by retrieving it from the “sent items” folder. Once it has been retrieved, simply delete any information you do not want to be printed on the cover page and forward the message to the fax number.
What happens if my email inbox is full?
Xifax will continue to attempt both in-bound faxes and fax confirmations for 24 hours. If you are not receiving confirmations please first check your email is working and if it is working okthen please contact us from your email address.
What is the Xifax Junk Fax Filter?
If a spam fax is sent to your Xifax fax number, the fax is routed through Xifax's Internet Fax service that includes the new patent-pending Junk Fax Filter. This filter is designed to immediately detect the spam fax using technology that was developed by analyzing over three million junk faxes. When this spam fax is sent to your email address, it now includes a subject line: "Junk Fax:". This will enable the fax to be filtered by either your mail server email spam software or a desktop email client filter or rule.
How do I register for Xifax Junk Fax Filter?
There is no separate sign-up process for this feature as all Xifax customers automatically benefit from this service upon signing up.
How much does the Xifax Junk Fax Filter cost?
Currently, there is no fee associated with this service.
Can I turn the Xifax Junk Fax Filter on and off?
Xifax Junk Fax Filter is on 24/7 and can not be turned off.
Do I need software to use the Xifax Junk Fax Filter?
You do not need additional software to take an advantage of this service.
Why do I still receive junk faxes without “Junk Fax” heading?
Although our electronic detection system can usually discern junk faxes from solicited faxes quite accurately, there is no substitution for human inspection. Since the faxes are not inspected by humans, the possibility of a junk-fax slipping past exists.
How do I report a spam fax that was not labeled as spam?
If you receive a fax that has not been labeled as spam but is really a spam fax (false negative), forward the fax and all its attachments to reportspam@xifax.com. Please add the words "False Negative" to the subject line of your email. Although our electronic detection system can usually discern junk faxes from solicited faxes quite accurately, there is no substitution for human inspection. Since the faxes are not inspected by humans, the possibility of a junk-fax slipping past exists.
How do I report a fax that has been mislabeled as spam?
If you receive a fax that has been labeled as spam but isn't really a spam fax (false positive), forward the confirmation containing the fax ID number to reportspam@xifax.com. The fax ID can be found in parentheses at the bottom of your confirmation, for example: {e2bb9c23-0d1a-4afe-853e-cd827ae2381e}. Please add the words "False Positive" to the subject line of your email.
How do I filter junk faxes vs. legitimate faxes?
If your mail server or email client has an email spam feature with a subject line filter, we recommend you route all possible junk faxes to the Email Spam Folder or alternatively set up a Junk Fax Folder by filtering the subject key word: "Junk Fax:" for email addresses @xifax.net. Creating a Junk Fax Folder is beneficial to ensure that no legitimate faxes are being mislabeled as junk faxes.
How do I set up a Junk Fax Filter rule in my email inbox?
Currently, in the subject field of your incoming faxes through the email enabled faxing service, you should see the code "Junk Fax:" which indicates the incoming fax may be a spam or advertisement.  You can create a rule using the rule wizard to automatically send those incoming faxes tagged as "Junk Fax:" to a folder you create called "Junk".
What’s the cost of a spam fax sent to my fax number?
The cost of receiving a spam fax is the same as the cost of receiving legitimate faxes as they are processed in the same manner. However, there is no additional charge for use of the Xifax Junk Fax Filter, which saves you time and money by labeling junk faxes and allowing you to automatically block them or route them to a junk fax folder.
How are faxes identified as junk faxes?
Our fax system recognizes characteristics of spam faxes using a patented technology. Using our Junk Fax spam faxes are identified and marked with "Junk Fax:" in the heading of subject field.
Can junk faxes be deleted before I receive them?
Please contact your sales representative for availability of this option. You can contact the Xifax Support team by emailing us at support@xifax.com.
Can Xifax delete my junk faxes for me?
Please contact your sales representative for availability of this option. You can also request assistance using our live chat. Available 24x7x365.
Is my fax number provided to fax broadcast companies?
We respect your privacy, and your numbers will never be released or sold to third party companies.
Is my fax number published in any lists?
We respect your privacy, and your numbers will never be released or sold to third party companies; however, because phone numbers are finite and therefore recycled, previous users of the number may have disclosed the number to fax lists.
How do fax spammers get my fax number?
Fax spammers often acquire fax numbers using tactics such as war dialing. Additionally, because phone numbers are finite and therefore recycled, previous users of the number may have disclosed the number to fax lists.
Can Xifax remove my fax number from junk fax lists?
Xifax does not analyze the content of any fax, therefore is unable to advise the sender of the error. Junk faxes will usually include instructions for un-subscription.
How do I configure my mail server to filter junk faxes?
If your mail server has an email spam feature that enables a subject line filter, we recommend you route all possible junk faxes to a user email spam folder. For this scenario, a filter by the subject key word: "Junk Fax" and for the email address @xifax.net